Define what actually drops
Record whether one client, one node, Wi-Fi, local LAN, DNS, or the entire internet path fails. The LED, Deco app, modem status, and a wired test help narrow the layer.
Test the modem and main Deco first
Connect one known-good wired client where possible, inspect the modem or ONT, and check the ISP before moving every satellite. A mesh cannot repair an unstable upstream link.
Simplify backhaul temporarily
Remove suspect switches, wall jacks, and cables one at a time. For wireless satellites, move one node closer to the main unit and compare stability.
Change one variable and keep a log
Record firmware, topology, client model, time, and result. Avoid factory-resetting first because it removes evidence and introduces several new variables at once.